Privacy Policy

This Privacy Policy explains how MUZA processes personal data when you visit our website and when you choose to contact us.

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Privacy Policy

Who we are

MUZA is a short-term rental / property management service.
Website: [https://muza.gr]
Contact: [info@muza.gr] | [+30 694 686 9623] | [Leonidou 48, Athens, 10436]

What personal data we collect and why we collect it

1) Contacting us (email / phone / WhatsApp)

If you contact us, we may process the information you choose to provide, such as:

  • name (if provided)
  • phone number / email address
  • message content (e.g., property details, questions)

Why: to respond to your request and communicate with you about MUZA services.
Legal basis (GDPR): legitimate interest (responding to enquiries) and/or steps prior to entering a contract.

 

 

2) Website technical data (server logs)

Like most websites, our hosting/server may automatically process limited technical data such as:

  • IP address
  • browser/device information
  • pages visited, date/time, and basic error/security logs

Why: security, troubleshooting, and ensuring the website works correctly.
Legal basis: legitimate interest (website security and reliability).

 

3) Bookings on third-party websites (Avantio / booking engine)

Our website may include a “Book Now” button that redirects to a third-party booking website. Any booking you make is handled on that third-party platform and is governed by their own privacy policy and terms.

Why: to allow guests to complete bookings on the booking provider’s platform.
Important: MUZA does not control how the third-party booking provider processes your data on their site.

 

4) Comments

We currently do not offer public comments on this website.
(If you enable comments in the future, WordPress may collect comment data, IP address, and browser information for spam prevention.)

 

5) Media uploads

Visitors cannot upload media files to our website.

Cookies

We use essential/functional cookies only (no analytics or advertising cookies).

As of today, visitors may see cookies such as:

  • Session cookie (e.g., PHPSESSID) — required for basic site/session operation.
  • Language preference cookie (e.g., pll_language) — remembers your selected language.

If you log in to the website as an administrator, WordPress may also set additional cookies required for login and admin preferences (these are not relevant to normal visitors).

Do we use analytics cookies? No.
Do we use advertising/marketing cookies? No.

If we add analytics, marketing tools, or third-party embeds in the future that require consent, we will update this policy and implement a consent mechanism where needed.

Embedded content from other websites

We try to keep embedded third-party content to a minimum. If we embed content (such as maps, videos, or widgets), those services may collect data about you according to their own policies.

Who we share your data with

We only share data when necessary, such as:

  • Hosting / IT providers (to operate and secure the website)
  • WhatsApp/Meta (only if you choose to contact us via WhatsApp)
  • Third-party booking provider (only when you use the booking button and complete actions on their website)

We do not sell your personal data.

How long we retain your data

  • Enquiries (email/WhatsApp): kept as long as necessary to respond and follow up, and then deleted or archived periodically (typically up to [X months/years], depending on business needs and legal obligations).
  • Server/security logs: kept for a limited period (often days to weeks), depending on hosting settings.

What rights you have over your data (GDPR)

If you are in the EU/EEA, you may have rights to:

  • access your personal data
  • correct inaccuracies
  • request deletion (where applicable)
  • restrict or object to certain processing
  • data portability (where applicable)
  • withdraw consent (where processing is based on consent)

To exercise these rights, contact us at [email].

You also have the right to lodge a complaint with your local supervisory authority. In Greece, this is the Hellenic Data Protection Authority (HDPA).

Where your data is sent

Some service providers (e.g., WhatsApp/Meta and the booking provider) may process data outside the EU/EEA. Transfers are handled under those providers’ frameworks and safeguards.

How we protect your data

We take reasonable measures to protect data, including limiting access, using secure hosting and updates, and applying security practices appropriate for a small business website.

Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be posted on this page with an updated effective date.

Contact information

For privacy questions, contact:
Email: [info@muza.gr]
Phone: [+30 694 686 9623]
Address: [Leonidou 48, Athens, 10436]